Manager

• Provides direct managerial oversight to property claims team, including cyber claims
• Reviews all claims files assigned to team and analyzes files for necessary facts
• Assigns claims to the appropriate handler
• Guides team through complex questions of coverage, compensability, liability, claim value and strategy for resolution
• Conducts performance reviews and provides coaching
• Develops and fosters excellent customer relations as it relates to property claims
• Monitors customer service metrics and ensures that customer experience levels are being met

Property Claims Assistant Manager

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