Embroker

Service Operations Associate

Embroker

full-time

Posted on:

Location Type: Remote

Location: Remote • Alabama, Alaska, Arizona, Florida, Idaho, Iowa, Kansas, Kentucky, Louisiana, Maine, Minnesota, Mississippi, Missouri, Montana, Nevada, New Mexico, New York, North Carolina, North Dakota, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming • 🇺🇸 United States

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Salary

💰 $20 - $32 per hour

Job Level

JuniorMid-Level

About the role

  • Conduct policy administration tasks, including processing policy changes, endorsements, renewals, and carrier notices; generating and managing insurance documents; and reviewing premiums, commissions, fees, and related policy information for accuracy
  • Respond to clients, partners, carriers, and internal inquiries clearly and professionally via phone, email, or chat
  • Manage client support cases efficiently, ensuring all requests are tracked, resolved, and closed promptly
  • Coordinate with insurance carriers and underwriters to obtain quotes, documentation, and resolve issues
  • Support billing and payment processes, including addressing questions, entering data, and assisting with audits or collections
  • Support compliance processes, including audits and surplus lines filing
  • Ensure all activities comply with company policies and regulatory standards
  • Perform other duties as assigned

Requirements

  • High school diploma or equivalent required; college degree or relevant insurance coursework is a plus.
  • Customer service or administrative experience preferred (including internships, part-time roles, or volunteer work); experience in commercial insurance is a bonus.
  • Strong written and verbal communication and interpersonal skills
  • Comfortable using G-Mail, Google Docs & Sheets and/or Microsoft Office; experience with Salesforce and Adobe Acrobat is a plus
  • Excellent organizational and time-management skills
  • Ability to work independently and collaboratively as part of a team
  • Detail-oriented, proactive, and able to follow established processes
  • Basic knowledge of insurance products and terminology is preferred but not required
  • Prolonged periods of time sitting at a desk and working on a computer
  • Ability to work cross-culturally on a global team
  • Ability to perform effectively in a remote work environment.
Benefits
  • Medical - 5 plans to choose from including one with an employer funded HSA
  • Dental - Employer pays 100% of employee premium
  • Vision - Employer pays 100% of employee premium
  • Life and AD&D - Employer provided as well as additional voluntary
  • Short and Long Term Disability - Employer provided
  • Flexible Spending Accounts - Medical and Childcare
  • Accident
  • Critical Illness
  • Employee Assistance Program - Including dependents
  • Pet Insurance
  • 401(k) with Employer Match
  • Unlimited Flexible Time Off (Vacation)
  • Sick Time
  • 12-Weeks Paid Parental Leave
  • Work from Home Office Set-up Stipend
  • Paid Subscription for Wellable Wellness
  • Stock options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
policy administrationinsurance document managementbilling processescompliance processesdata entryauditsinsurance products knowledge
Soft skills
customer servicecommunication skillsinterpersonal skillsorganizational skillstime-management skillsdetail-orientedproactiveteam collaborationindependent work