Director of Customer Success

Ellipsis Health

Customer Success Director scaling Ellipsis Health’s voice AI care manager across enterprise healthcare organizations. Driving deployments, adoption, measurable outcomes, retention, and expansion.

Posted 8/20/2026full-timeRemote • 🇺🇸 United StatesLead💰 $150,000 - $190,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the post-sales lifecycle for enterprise healthcare customers, focusing on customer success, implementation, and driving measurable outcomes. Proficient in coordinating cross-functional teams and leveraging data to enhance adoption, retention, and expansion strategies.

Highest-signal resume keywords

Customer Success ManagementImplementation LeadershipHealth Technology ExperienceData-Driven Decision MakingStakeholder Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SaaS ImplementationCare Management OperationsWorkflow StandardizationMetrics AnalysisRenewal ForecastingAccount SegmentationIntegration ManagementDeployment StrategyOperational Process DevelopmentTechnical Implementation Concepts

Soft Skills

LeadershipProblem SolvingCommunicationCollaborationRelationship Management

Industry Keywords

PHIHIPAAHealth PlansRisk-Bearing ProvidersMSOsEnterprise HealthcarePost-Sales LifecycleCustomer AdoptionOperational OutcomesClinical Outcomes

About the role

Key responsibilities & impact

Own the post-sales lifecycle for Sage, Ellipsis Health’s conversational AI care manager
Support end-to-end deployments across enterprise healthcare customers
Ensure integrations, stakeholder alignment, and go-live readiness are predictable and successful
Drive customer adoption, measurable operational and clinical outcomes, retention, renewals, and expansion
Develop and operationalize the land-and-expand motion across customer use cases, business units, and stakeholders
Establish health scoring, lifecycle reporting, renewal forecasting, and account segmentation
Partner with Commercial to structure deals for successful implementation and smooth handoffs into delivery
Translate deployment learnings into product feedback and roadmap input
Build processes, documentation, playbooks, and team structure to scale Implementation and Customer Success
Coordinate across Commercial, Product, Engineering, and Operations
Provide leadership visibility into adoption, retention, and expansion performance

Requirements

What you’ll need

8+ years leading customer success, implementation, or delivery for complex enterprise SaaS or health technology customers
Experience working with health plans, risk-bearing providers, MSOs, or regulated healthcare workflows involving PHI/HIPAA considerations
Keen understanding of care management operations, workflows, and strategies
Proven ability to manage multi-threaded relationships across executives, clinical leaders, operational teams, and technical stakeholders
Track record of turning ambiguous deployment environments into standardized workflows, playbooks, and repeatable processes
Experience driving measurable adoption, renewal outcomes, and expansion within existing accounts
Demonstrated success coordinating work across Sales, Product, Engineering, and Operations
Comfort using metrics and data to diagnose risk, prioritize work, and communicate performance
Working understanding of APIs, integrations, data flows, and technical implementation concepts without needing to code
Experience operating in fast-growing environments where roles and processes evolve and require hands-on problem solving

Benefits

Comp & perks

401(k) matching up to 4% of your salary
Health insurance
Vision insurance
Dental insurance
Flexible paid time off
Remote work arrangement
Occasional travel for key customer engagements