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Outpatient Mental Health Clinical Support Specialist
Ellie Mental HealthFront-End Operations Support professional serving as the first contact for patients in a mental health clinic. Responsible for inquiries, scheduling, and supporting clinic operations with minimal supervision.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
healthcare customer servicemedical schedulingfront desk operationsdocumentation managementpatient inquiry trackingappointment schedulingbilling knowledgeHIPAA compliance
Soft Skills
written communicationverbal communicationempathyorganizationdetail-orientedfollow-throughdiscretionflexibilityaccountability
Tools & Technologies
Valantelectronic medical records (EMR)Google WorkspaceDialpad
Industry Keywords
mental health setting
About the role
Key responsibilities & impact- Serve as the primary contact for incoming calls and emails from prospective and current clients
- Respond to inquiries about services, scheduling availability, and provider information with professionalism and care
- Schedule, reschedule, and confirm appointments using our electronic medical records (EMR) system (e.g., Valant)
- Track and follow up on patient inquiries to ensure timely resolution and high conversion from inquiry to appointment
- Communicate with clinical staff to support provider availability, cancellations, and urgent patient needs
- Provide patients with accurate information regarding intake forms, insurance, and billing contacts
- Manage documentation and ensure all communication is properly logged in our EMR or communication system
- Escalate complex clinical or billing questions to the appropriate internal team
- Some social media posts
Requirements
What you’ll need- 1+ years of experience in healthcare customer service, medical scheduling, or front desk operations (mental health setting preferred)
- Strong written and verbal communication skills, with a friendly and empathetic tone
- Comfortable working in a remote environment with minimal supervision
- Proficient with EMR systems, email platforms, and phone systems (e.g., Valant, Google Workspace, Dialpad or similar)
- Highly organized and detail-oriented with strong follow-through
- Ability to handle sensitive information with discretion and in compliance with HIPAA regulations
- Prior experience working directly with clients
- Be flexible and available during daytime office hours
- Be accountable for assigned tasks without the need for follow-up supervision
Benefits
Comp & perks- Opportunity for advancement
- Paid time off
- Training & development
- Competitive salary