Senior Community Manager

Eleventh Hour Games

Senior Community Manager for Eleventh Hour Games, fostering and managing global player communities across various platforms. Collaborating with multiple teams to enhance player engagement and satisfaction.

Posted 5/18/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Develop and execute community engagement strategies to grow, engage, and sustain global player communities across platforms such as Discord, Reddit, forums, social media, and other player-facing channels
Manage and grow community presence through direct-to-player communications, content creation, announcements, updates, campaigns, community spotlights, and social activations
Serve as the voice of the player internally by monitoring, analyzing, and synthesizing player sentiment, feedback, trends, and emerging issues into actionable insights for development, marketing, publishing, and leadership teams
Partner cross-functionally with development, publishing, marketing, PR, customer support, localization, social, and creative teams to align messaging, support campaigns, improve player experience, and strengthen product communications
Foster positive, inclusive, and safe community spaces while enforcing community standards and empowering community leaders, influencers, moderators, and brand advocates
Monitor and respond to player feedback, bugs, issues, outages, and crises while supporting clear, timely, and solutions-oriented player communications
Develop and maintain systems for gathering player feedback through social listening, surveys, Q&As, playtests, feedback sessions, community events, and direct engagement opportunities
Track, analyze, and report on community growth, engagement, sentiment, and campaign performance using social listening and reporting tools, providing data-informed recommendations to internal stakeholders
Plan, execute, and evaluate community events, activations, contests, livestreams, promotional campaigns, and player-centric initiatives that drive engagement, retention, and brand loyalty
Work with creative, video, and marketing teams to develop engaging assets and content that resonate with players and support broader business objectives
Identify opportunities to amplify relevant community conversations, leverage industry trends, and create meaningful engagement that strengthens player relationships
Support live service operations by collaborating on player communications for game updates, launches, roadmap visibility, and service-related changes
Build strong relationships with key community voices, influencers, and player groups to strengthen advocacy and expand community reach
Provide leadership, mentorship, or oversight for moderators, volunteers, or junior community team members as applicable
Continuously evaluate and improve community strategies, tools, and processes to better support player needs and organizational goals.

Requirements

What you’ll need

5+ years of experience in community management, social media, player engagement, or related fields within gaming or digital entertainment
Must have in-depth and extensive knowledge of Last Epoch and ARPGs
Must have a webcam and be willing to be on camera including participating on livestreams and other public facing events
Strong understanding of gaming communities, player behaviors, and live service ecosystems
Experience managing online communities across platforms such as Discord, Reddit, forums, and major social channels
Excellent written and verbal communication skills
Proven ability to analyze player sentiment and community data
Experience working cross-functionally with marketing, development, PR, and support teams
Familiarity with social listening, reporting, and community management tools
Ability to manage multiple priorities in fast-paced environments
Passion for gaming and deep understanding of gaming culture
Bachelor’s degree in Marketing, Communications, PR, or related field preferred
Willingness to travel, both domestic and international
Our Core Hours are 10am - 4pm Central Time, however there is an "on-call" element to this role

Benefits

Comp & perks

Reasonable Accommodation
Equal Employment Opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

community managementsocial media managementplayer engagementdata analysiscontent creationsocial listeningreportingevent planningcampaign managementplayer feedback analysis

Soft Skills

communicationleadershipmentorshiprelationship buildingproblem-solvingorganizational skillsadaptabilitycreativityteam collaborationtime management

Certifications

Bachelor’s degree in MarketingBachelor’s degree in CommunicationsBachelor’s degree in PR