Project Account Manager
Elevate Global
contract
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $4,500 - $5,000 per month
Job Level
Mid-LevelSenior
About the role
- Serve as the main point of contact for assigned clients, ensuring clear, timely, and professional communication.
- Manage day-to-day account operations, including updates, deliverables, and program requirements.
- Gather client needs, translate them into staffing requirements, and align with internal teams.
- Oversee the quality and consistency of staffing delivery across all activations.
- Troubleshoot client issues, address escalations, and ensure proactive resolution.
- Attend client calls, status meetings, and briefings; provide updates and recommendations.
- Collaborate with Project Directors, RPMs, and Staffing to ensure accurate schedules and program readiness.
- Monitor staff performance feedback and escalate concerns to HR or Staffing as needed.
- Ensure all documentation, briefs, and program details are accurate and up to date.
- Prepare post-activation reports, insights, and client-facing summaries.
- Track KPIs and ensure delivery meets contract expectations and operational standards.
Requirements
- Experience in account management, client services, experiential marketing, or staffing operations.
- Strong relationship-building skills with the ability to manage high-level client communication.
- Excellent organization, follow-through, and project coordination skills.
- Ability to manage competing priorities and perform under tight deadlines.
- Strong problem-solving and escalation management abilities.
- Proficiency with scheduling tools, staffing systems, and Microsoft Office.
- Clear communication skills, both written and verbal, with a client-first mindset.
- Ability to work cross-functionally with staffing, HR, payroll, and project delivery teams.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementclient servicesexperiential marketingstaffing operationsproject coordinationproblem-solvingescalation management
Soft skills
relationship-buildingorganizationfollow-throughcommunicationclient-first mindsetability to manage competing prioritiesperform under tight deadlines