LTSS Service Coordinator

Elevance Health

LTSS Service Coordinator coordinating person-centered healthcare and long-term support plans for Elevance Health members in Tennessee. Conducting assessments, managing caseloads, and coordinating clinical and community services.

Posted 8/11/2026full-timeKnoxville • Tennessee • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in conducting assessments and developing Person Centered Support Plans while effectively coordinating care for individuals with complex health needs. Proficient in applying motivational interviewing techniques and mentoring staff within a healthcare-related environment.

Highest-signal resume keywords

Person Centered PlanningMotivational Interviewing TechniquesCase CoordinationAssessment and Support Plan DevelopmentInterdisciplinary Care Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AssessmentPerson Centered Support PlansService CoordinationDocumentationUtilization Management

Soft Skills

MentoringTrainingCommunicationProblem SolvingCollaboration

Tools & Technologies

Assessment ToolsCare-Plan Documentation

Certifications & Qualifications

BA/BS DegreeCOVID-19 VaccinationInfluenza Vaccination

Industry Keywords

Behavioral HealthChronic Illness ManagementLong-Term Services and Supports (LTSS)Social WorkHealthcare Coordination

About the role

Key responsibilities & impact

Conduct service coordination functions for a defined caseload of individuals in specialized programs
Facilitate the Person Centered Planning process with supported individuals
Conduct assessments and develop comprehensive Person Centered Support Plans and backup plans
Interface with Medical Directors and participate in interdisciplinary care rounds
Engage members’ support circles and manage physical health, behavioral health, and LTSS needs
Perform face-to-face program assessments using tools with pre-defined questions
Apply motivational interviewing techniques for evaluations, coordination, and management of waiver, behavioral health, and physical health needs
Identify members with potential clinical healthcare needs and coordinate cases as the single point of contact
Manage non-clinical needs of members with chronic illnesses, co-morbidities, and/or disabilities
Document short- and long-term service and support goals with members and their chosen care teams
Identify members who may benefit from alternative service levels or waiver programs
Mentor, train, and support new staff as a subject matter expert or preceptor
Participate in process improvement initiatives
Submit utilization and authorization requests with supporting care-plan documentation
Report critical incidents to internal and external parties, including state and county agencies
Assist with appeals, fair hearings, member grievances, appeals, and state audits

Requirements

What you’ll need

Requires BA/BS degree and a minimum of 2 years of experience working with a social work agency
Any combination of education and experience providing an equivalent background may qualify
Specific education, years, and type of experience may be required based on state law and contract requirements
BA/BS degree in a healthcare-related field preferred
Travel to the worksite and other locations as necessary
Candidates must reside within a reasonable commuting distance of the posting location(s), unless an accommodation is granted as required by law
New candidates in certain patient/member-facing roles must become vaccinated against COVID-19 and Influenza, unless an acceptable explanation is provided

Benefits

Comp & perks

Merit increases
Paid holidays
Paid Time Off
Incentive bonus programs
Medical benefits
Dental benefits
Vision benefits
Short-term disability benefits
Long-term disability benefits
401(k) + match
Stock purchase plan
Life insurance
Wellness programs
Financial education resources
Accommodation support for the job application process