Customer Care Representative I

Elevance Health

Customer care representative answering insurance benefits, eligibility, and claims questions for Elevance Health. Documenting inquiries, researching issues, and coordinating timely customer resolutions.

Posted 8/5/2026full-timeRoanoke • Maine, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $15 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving, analytical, and communication skills while effectively managing customer inquiries in a fast-paced environment. Proficient in utilizing digital tools and maintaining positive customer relations.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsStrong Communication SkillsMultitasking AbilityAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisDatabase ManagementAutomated Customer ServicePC SkillsTroubleshooting

Soft Skills

EmpathyPersistenceInterpersonal SkillsCritical Thinking

Tools & Technologies

Digital ToolsComputerized Systems

Industry Keywords

Call Center ExperienceInsurance BenefitsProvider ContractsEligibilityClaims

About the role

Key responsibilities & impact

Complete required basic training
Respond to internal and external customer questions by telephone and written correspondence about insurance benefits, provider contracts, eligibility, and claims
Analyze problems and provide information and solutions
Use PC/image station and computerized systems to obtain, extract, track, gather, and troubleshoot information
Document inquiry outcomes, activities, and database changes accurately
Develop and maintain positive customer relations
Coordinate with company functions to handle customer requests and questions appropriately and promptly
Research and analyze data to address operational challenges and customer service issues
Provide requested information to external and internal customers
Make and receive routine follow-up telephone calls and emails
Conduct outbound calls in the ZipDrug business area
Multitask across calls, texts, facsimiles, and electronic queues while taking notes and speaking with customers
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent and previous experience in an automated customer service environment, or an equivalent combination of education and experience
Ability to pass the appropriate pre-employment test battery
Computer skills preferred
Call center experience preferred
Strong oral, written, and interpersonal communication skills
Problem-solving, facilitation, and analytical skills
Ability to multitask across calls, texts, facsimiles, and electronic queues
Ability to maintain focus during extended periods of sitting and perform in a fast-paced, high-pressure environment
Strong attention to detail and critical-thinking skills
Empathy and persistence in resolving caller issues completely
Comfort and proficiency with digital tools and platforms
Ability to work a structured schedule with occasional overtime or flexibility based on business needs
Ability to work from the office as necessary
100% attendance required throughout the 15-week training period
Ability to work 8:30 AM–5 PM EST during training and 9 AM–5:30 PM EST afterward
New candidates in certain patient/member-facing roles must become vaccinated against COVID-19 and influenza, unless an acceptable explanation is provided

Benefits

Comp & perks

Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401(k) contribution and match
Merit increases
Paid holidays
Paid Time Off
Incentive bonus programs
Medical benefits
Dental benefits
Vision benefits
Short-term disability benefits
Long-term disability benefits
Stock purchase plan
Life insurance
Wellness programs
Financial education resources
Accommodation support for the application process