Account Services/Client Management Director

Elevance Health

CareBridge client director driving health-plan growth and Decision Support analytics for Elevance Health. Managing executive relationships, performance reviews, operational metrics, and strategic recommendations.

Posted 8/4/2026full-timeTennessee • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, strategic consulting, and data-driven decision-making within the healthcare sector. Proficient in translating complex data into actionable insights and delivering impactful presentations to executive stakeholders.

Highest-signal resume keywords

Client Relationship ManagementHealthcare Consulting ExperienceData Analytics and Presentation SkillsValue-Based Care KnowledgeCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisFinancial Metrics TrackingPerformance Review ConductingStrategic Recommendations DevelopmentClient Solutions Expansion

Soft Skills

LeadershipProblem-SolvingAdaptabilityCommunication SkillsProfessional Presence

Tools & Technologies

Microsoft PowerPointMicrosoft ExcelMicrosoft TeamsMicrosoft OutlookMicrosoft Word

Industry Keywords

HealthcareManaged Care OrganizationsMedicaidMedicarePayer-Provider Partnerships

About the role

Key responsibilities & impact

Manage client relationships and ensure satisfaction with CareBridge's services
Facilitate communication between clients and internal teams for program services implementation
Lead resolution of complex client issues and escalations
Partner with operations, clinical, legal, IT, and finance teams
Forecast and track key operational and financial metrics
Develop data-driven presentations and deliver strategic recommendations to clients
Develop and maintain relationships with managed care organization leadership
Perform site visits
Conduct monthly and quarterly performance reviews
Serve as a trusted advisor across multiple health plan markets
Drive growth by expanding existing client solutions
Support CareBridge's Decision Support solution through data analytics, financial insights, and executive-level client engagement

Requirements

What you’ll need

BA/BS degree and minimum 5 years of experience in healthcare or a related field, or an equivalent combination of education and experience
Proven leadership experience in healthcare or healthcare consulting preferred
Strong relationship and account management skills
Significant client-facing experience with executive-level stakeholders
Consulting experience
Experience with value-based care
Ability to translate complex data into actionable business recommendations
Experience supporting health plans, managed care organizations, Medicaid and/or Medicare programs, or payer-provider partnerships
Hands-on analytical experience and ability to synthesize data into PowerPoint presentations and client-ready reports
Ability to present findings and recommendations to executive stakeholders
Ability to use financial and operational data to influence business decisions
Strategic thinking, problem-solving, adaptability, and ability to navigate cross-functional organizations while managing multiple priorities
Excellent written and verbal communication skills
Advanced proficiency with Microsoft PowerPoint, Excel, Teams, Outlook, and Word
Professional presence
Ability to attend required in-person training sessions and remain within reasonable commuting distance of a posting location unless accommodation is granted

Benefits

Comp & perks

Merit increases
Paid holidays
Paid Time Off
Incentive bonus programs
Medical benefits
Dental benefits
Vision benefits
Short-term disability benefits
Long-term disability benefits
401(k) with company match
Stock purchase plan
Life insurance
Wellness programs
Financial education resources
Virtual full-time work flexibility
Required in-person training sessions