Senior Account Service Manager

Elevance Health

Account Service Manager Sr. at Elevance Health overseeing strategic planning and account management for major accounts.

Posted 8/3/2026full-timeWoodland Hills • California, Colorado, Nevada • 🇺🇸 United StatesSenior💰 $91,308 - $156,528 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic planning and account management for large accounts, with a strong focus on client retention and operational efficiency. Proficient in managing contractual obligations and delivering comprehensive reporting to clients and brokers.

Highest-signal resume keywords

Strategic PlanningAccount ManagementBusiness Operations ManagementPBM ExperienceSelf Funded Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract ManagementImplementation Process DevelopmentReporting Process ManagementUtilization ReportingCustomer Relationship Management

Soft Skills

CommunicationProblem SolvingInterpersonal Skills

Certifications & Qualifications

Sales License

Industry Keywords

Client RetentionOpen EnrollmentRenewal ProcessStandardizationAccount Coordination

About the role

Key responsibilities & impact

Provides strategic planning and account management for large accounts
Directs and manages the administration of contractual requirements and obligations
Manages the new and renewal implementation process for accounts
Interfaces with operations to ensure smooth delivery of services
Makes recommendations for improvements to meet customers' expectations
Develops implementation processes and manages reporting processes to ensure client retention
Provides both on-site and off-site account management
Presents monthly, ad hoc, mid-year, and annual utilization and benefit reporting to the broker and client
Coordinates open enrollment meetings, renewal process and training sessions
Participates in efforts to support standardization across accounts

Requirements

What you’ll need

Requires a BA/BS
5 years of experience managing business operations and/or customer relationship
Sales license may be required
PBM experience strongly preferred
Self funded experience strongly preferred
Ability to travel up to 50% nationally

Benefits

Comp & perks

comprehensive benefits package
incentive and recognition programs
equity stock purchase
401k contribution
Paid Time Off
merit increases
paid holidays
medical, dental, vision benefits
short and long term disability benefits
wellness programs
financial education resources