Senior Account Service Manager

Elevance Health

Account Service Manager Senior providing strategic account management for major accounts at Elevance Health. Responsible for client retention, service delivery, and operational enhancements.

Posted 7/29/2026full-timeWalnut Creek • California • 🇺🇸 United StatesSenior💰 $100,004 - $156,528 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in strategic planning and account management, with a focus on client retention and satisfaction. Proficient in managing contractual obligations and delivering effective presentations to stakeholders.

Highest-signal resume keywords

Account ManagementStrategic PlanningClient RetentionPresentation SkillsIssue Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Operations ManagementContract AdministrationImplementation ProcessesReporting ProcessesUtilization Reporting

Soft Skills

Relationship ManagementCommunication SkillsProblem Solving

Certifications & Qualifications

Sales License

Industry Keywords

Commercial Health InsuranceCustomer Relationship ManagementOpen Enrollment Coordination

About the role

Key responsibilities & impact

Provides strategic planning and account management for large accounts
Directs and manages the administration of contractual requirements and obligations
Manages the new and renewal implementation process for accounts
Interfaces with operations to ensure smooth delivery of services
Maintains ongoing account relationships at multiple levels throughout the customer's organization
Makes recommendations for improvements to meet customers’ expectations
Develops implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction
Provides both on-site and off-site account management
Presents monthly, ad hoc, mid-year, and annual utilization and benefit reporting to the broker and client
Coordinates open enrollment meetings, renewal process and training sessions

Requirements

What you’ll need

Requires a BA/BS and a minimum of 5 years of experience managing business operations and/or customer relationship
Sales license may be required
Bilingual Spanish a plus
Strong presentation and issue resolution experience preferred
Commercial health insurance experience preferred

Benefits

Comp & perks

comprehensive benefits package
incentive and recognition programs
equity stock purchase
401k contribution