Account Service Coordinator

Elevance Health

Account Service Coordinator providing advanced customer service representation for accounts at Elevance Health. Resolving complex claims and benefit issues while interpreting plan benefit design.

Posted 7/29/2026full-timeWalnut Creek • California • 🇺🇸 United StatesMid-LevelSenior💰 $63,756 - $99,792 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in advanced customer service, claims resolution, and benefit design interpretation, with a strong focus on managing business operations and client communication. Proficient in coordinating enrollment processes and conducting training sessions to enhance client understanding and satisfaction.

Highest-signal resume keywords

Customer Relationship ManagementClaims ResolutionHealth Insurance ExperienceMicrosoft ExcelVirtual Presentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ResolutionBenefit Design InterpretationBusiness Operations ManagementCustomer Service RepresentationOpen Enrollment Coordination

Soft Skills

Client CommunicationProblem Solving

Tools & Technologies

Microsoft ExcelMicrosoft PowerPoint

Certifications & Qualifications

Sales License

Industry Keywords

Health InsuranceEmployee BenefitsEnrollment ProcessTraining Sessions

About the role

Key responsibilities & impact

Provides advanced customer service representation for accounts
Interprets and supports plan benefit design
Resolves complex claims, benefit, and enrollment issues
Makes routine account visits
Coordinates open enrollment meetings, renewal process, and training sessions
On-site facility visits

Requirements

What you’ll need

Requires a BA/BS
Minimum of 3 years of experience managing business operations and/or customer relationship
Sales license may be required
Health insurance or employee benefits experience preferred
Microsoft Excel and PowerPoint experience preferred
Virtual presentation and client communication experience preferred

Benefits

Comp & perks

comprehensive benefits package
incentive and recognition programs
equity stock purchase
401k contribution
merit increases
paid holidays
Paid Time Off
incentive bonus programs
medical benefits
dental benefits
vision benefits
short and long term disability benefits
stock purchase plan
life insurance
wellness programs
financial education resources