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LTSS Service Coordinator – Case Manager
Elevance HealthLTSS Service Coordinator coordinating care for individuals with specific needs. Facilitating person-centered planning while ensuring compliance with state and federal regulations within Elevance Health.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in conducting assessments and developing comprehensive Person Centered Support Plans (PCSP) while effectively coordinating care for individuals with physical and behavioral health needs. Proficient in applying motivational interviewing techniques and managing interdisciplinary team collaboration.
Highest-signal resume keywords
Person Centered PlanningCase ManagementMotivational InterviewingInterdisciplinary Team CollaborationBilingual in English/Spanish
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Assessment DevelopmentPerson Centered Support Plan (PCSP)Clinical Health Care Needs IdentificationChronic Illness ManagementSocial Work ExperienceLTSS ExperienceHospital Discharge Planning
Soft Skills
CommunicationCollaborationProblem Solving
Certifications & Qualifications
BA/BS Degree
Industry Keywords
Social Work AgencyMember GrievancesState AuditsFair Hearings
About the role
Key responsibilities & impact- Responsible for conducting service coordination functions for a defined caseload of individuals in specialized programs
- In collaboration with the person supported, facilitates the Person Centered Planning process that documents the member’s preferences, needs and self-identified goals
- conducting assessments, development of a comprehensive Person Centered Support Plan (PCSP) and backup plan
- interfacing with Medical Directors and participating in interdisciplinary care rounds to support development of a fully integrated care plan
- engaging the member’s circle of support and overall management of the individuals physical health (PH)/behavioral health (BH)/LTSS needs
- Responsible for performing face to face program assessments for identification
- applying motivational interviewing techniques for evaluations, coordination, and management of an individual’s waiver
- Uses tools and pre-defined identification process, identifies members with potential clinical health care needs
- coordinates those member’s cases with the clinical healthcare management and interdisciplinary team
- Manages non-clinical needs of members with chronic illnesses, co-morbidities, and/or disabilities
- Assists and participates in appeal or fair hearings, member grievances, appeals, and state audits
Requirements
What you’ll need- Requires BA/BS degree
- a minimum of 2 years of experience working with a social work agency
- any combination of education and experience which would provide an equivalent background
- Specific education, years, and type of experience may be required based upon state law and contract requirements
- Bilingual in English/ Spanish strongly preferred
- LTSS, case management, social work or hospital discharge planning experience preferred
Benefits
Comp & perks- merit increases
- paid holidays
- Paid Time Off
- incentive bonus programs (unless covered by a collective bargaining agreement)
- medical benefits
- dental benefits
- vision benefits
- short and long term disability benefits
- 401(k) +match
- stock purchase plan
- life insurance
- wellness programs
- financial education resources