LTSS Service Coordinator, Case Manager – Region F

Elevance Health

LTSS Service Coordinator managing service coordination for individuals in specialized programs. Collaborating with healthcare teams and supporting member needs in Florida counties.

Posted 7/22/2026full-timeSarasota • Florida • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in conducting assessments and developing comprehensive Person Centered Support Plans (PCSP) while effectively coordinating care for individuals with physical health, behavioral health, and long-term service and support needs. Proficient in applying motivational interviewing techniques and engaging interdisciplinary teams to ensure integrated care delivery.

Highest-signal resume keywords

Person Centered PlanningMotivational InterviewingCase ManagementLTSS ExperienceBilingual in English/Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Assessment ConductingComprehensive Support Plan DevelopmentCare CoordinationDocumentation of Service GoalsUtilization Management Requests

Soft Skills

Interpersonal CommunicationMentoringCollaboration

Industry Keywords

Social WorkChronic Illness ManagementBehavioral HealthPhysical HealthInterdisciplinary Care Rounds

About the role

Key responsibilities & impact

Responsible for conducting service coordination functions for a defined caseload of individuals in specialized programs.
Facilitates the Person Centered Planning process that documents the member’s preferences, needs and self-identified goals.
Conducts assessments, development of a comprehensive Person Centered Support Plan (PCSP) and backup plan.
Interfaces with Medical Directors and participates in interdisciplinary care rounds to support development of a fully integrated care plan.
Engages the member’s circle of support and overall management of the individuals physical health (PH)/behavioral health (BH)/LTSS needs, as required by applicable state law and contract, and federal requirements.
Performs face to face program assessments for identification.
Applies motivational interviewing techniques for evaluations, coordination, and management of an individual’s waiver (such as LTSS/IDD), and BH or PH needs.
Uses tools and pre-defined identification process to identify members with potential clinical health care needs and coordinates those member’s cases with the clinical healthcare management and interdisciplinary team in order to provide care coordination support.
Manages non-clinical needs of members with chronic illnesses, co-morbidities, and/or disabilities, to ensure cost effective and efficient utilization of long-term services and supports.
Documents members' short and long-term service and support goals in collaboration with the member’s chosen care team.
Identifies members that would benefit from an alternative level of service or other waiver programs.
May also serve as mentor, subject matter expert or preceptor for new staff, assisting in the formal training of associates, and may be involved in process improvement initiatives.
Submits utilization/authorization requests to utilization management with documentation supporting and aligning with the individual’s care plan.
Responsible for reporting critical incidents to appropriate internal and external parties such as state and county agencies (Adult Protective Services, Law Enforcement).
Assists and participates in appeal or fair hearings, member grievances, appeals, and state audits.

Requirements

What you’ll need

Requires BA/BS degree and a minimum of 2 years of experience working with a social work agency; or any combination of education and experience which would provide an equivalent background.
Specific education, years, and type of experience may be required based upon state law and contract requirements.
BA/BS degree field of study in health care related field preferred.
Bilingual in English/ Spanish strongly preferred.
LTSS, case management, social work or hospital discharge planning experience preferred.

Benefits

Comp & perks

merit increases
paid holidays
Paid Time Off
incentive bonus programs (unless covered by a collective bargaining agreement)
medical, dental, vision, short and long term disability benefits
401(k) +match
stock purchase plan
life insurance
wellness programs
financial education resources