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Elevance Health

Manager, Patient Engagement Specialist – Transitions of Care

Elevance Health

Manager Patient Engagement Specialist overseeing customer service unit in CareBridge Health. Aiming to enhance patient engagement and service quality through leadership and oversight.

Posted 7/8/2026full-timeNashville • Florida, Kansas, Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in hiring, training, and evaluating team performance while ensuring compliance with established policies and procedures. Proficient in preparing specialized reports and conducting audits to enhance operational efficiency.

Highest-signal resume keywords
LeadershipCustomer Service ManagementPolicy DevelopmentPerformance EvaluationAudit Compliance

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Report PreparationPolicy DevelopmentAudit MonitoringProject Management
Soft Skills
CoachingCounselingTeam Building
Certifications & Qualifications
BA/BS Degree
Industry Keywords
Customer ServiceComplianceEfficiency Monitoring

About the role

Key responsibilities & impact
  • May be responsible for establishing department policies and procedures
  • Audits to monitor efficiency and compliance with policies
  • prepares specialized reports
  • may be assigned to special project work consistent with the role and dictated by the needs of the business
  • Hires, trains, coaches, counsels, and evaluates performance of direct reports

Requirements

What you’ll need
  • Requires BA/BS degree
  • minimum of 5 years in customer service environment
  • any combination of education and experience which would provide an equivalent background

Benefits

Comp & perks
  • merit increases
  • paid holidays
  • Paid Time Off
  • incentive bonus programs
  • medical
  • dental
  • vision
  • short and long term disability benefits
  • 401(k) +match
  • stock purchase plan
  • life insurance
  • wellness programs
  • financial education resources