LTSS Administration Service Coordinator – Lead

Elevance Health

LTSS Administration Service Coordinator - Lead managing member service plans within Elevance Health. Focuses on individual care coordination for health optimization across various needs while leading projects.

Posted 7/8/2026full-timeOrlando • Florida • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and managing individualized service plans for members with chronic illnesses and disabilities, while effectively coordinating care and support with various stakeholders. Bilingual proficiency in Spanish and English enhances communication and service delivery.

Highest-signal resume keywords

Service CoordinationChronic Illness ManagementNeeds AssessmentBilingual Spanish/EnglishSocial Work Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Plan DevelopmentProgram MonitoringCase CoordinationGoal SettingClinical Needs Identification

Soft Skills

MentoringCollaborationCommunication

Certifications & Qualifications

BA/BS Degree

Industry Keywords

Social Work AgencyChronic IllnessCo-MorbiditiesDisabilitiesMember Support

About the role

Key responsibilities & impact

Responsible for overall management of member's individual service plan within the scope of position
Develops, monitors, and revises the member's service plan to meet the member's needs
Responsible for performing telephonic or face-to-face history and program needs assessments
Identifies members with potential clinical health care needs and coordinates those member's cases
Manages non-clinical needs of members with chronic illnesses, co-morbidities, and/or disabilities
Establishes short and long-term service and support goals in collaboration with the member, caregivers, family, natural supports, physicians
May also serve as a mentor or preceptor for new staff

Requirements

What you’ll need

Requires a BA/BS degree
Minimum of 2 years of experience working with a social work agency
Minimum of 5 years of experience in working with individuals with chronic illnesses, co-morbidities, and/or disabilities in a Service Coordinator or similar role
Bilingual in Spanish/English preferred
Specific education and years and type of experience may be required based upon state law and contract requirements

Benefits

Comp & perks

Competitive salary
Paid time off
Health insurance
401(k) + match
Stock purchase plan
Life insurance
Wellness programs
Financial education resources
Merit increases
Incentive bonus programs
Paid holidays