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Membership Representative II
Elevance HealthMembership Representative II providing customer service to plan members and providers in healthcare. Responsible for enrollment and billing activities with a focus on accuracy and timeliness.
About the role
Key responsibilities & impact- Responds to incoming calls and may initiate outgoing calls, providing customer service to plan members, providers and employer groups
- Verifies enrollment status and makes changes to records
- Researches and resolves enrollment system rejections
- Keeps accurate and timely membership and billing functions
- Maintains and reconciles premium bills
Requirements
What you’ll need- Requires H.S. diploma or GED
- Minimum of 1 year relevant healthcare customer servicing experience
- Minimum of 1 year membership experience with the company
Benefits
Comp & perks- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
- paid holidays
- Paid Time Off
- medical insurance
- dental insurance
- vision insurance
- short and long term disability benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Enrollment Status VerificationRecord ManagementBilling FunctionsSystem Rejection Resolution
Soft Skills
CommunicationAttention to Detail
Certifications
H.S. DiplomaGED