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Elevance Health

Membership Representative II

Elevance Health

Membership Representative II providing customer service to plan members and providers in healthcare. Responsible for enrollment and billing activities with a focus on accuracy and timeliness.

Posted 7/3/2026full-timeMeridian • Virginia • 🇺🇸 United StatesJunior💰 $18 - $26 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare customer service, with a focus on enrollment processes and accurate billing management. Proficient in resolving system rejections and maintaining membership records effectively.

Highest-signal resume keywords
Healthcare Customer ServiceEnrollment VerificationMembership ManagementBilling ReconciliationProblem Resolution

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Enrollment Status VerificationRecord ManagementBilling FunctionsSystem Rejection Resolution
Soft Skills
CommunicationAttention to Detail
Certifications & Qualifications
H.S. DiplomaGED
Industry Keywords
HealthcareMembership ExperienceCustomer ServicePremium Billing

About the role

Key responsibilities & impact
  • Responds to incoming calls and may initiate outgoing calls, providing customer service to plan members, providers and employer groups
  • Verifies enrollment status and makes changes to records
  • Researches and resolves enrollment system rejections
  • Keeps accurate and timely membership and billing functions
  • Maintains and reconciles premium bills

Requirements

What you’ll need
  • Requires H.S. diploma or GED
  • Minimum of 1 year relevant healthcare customer servicing experience
  • Minimum of 1 year membership experience with the company

Benefits

Comp & perks
  • comprehensive benefits package
  • incentive and recognition programs
  • equity stock purchase
  • 401k contribution
  • paid holidays
  • Paid Time Off
  • medical insurance
  • dental insurance
  • vision insurance
  • short and long term disability benefits