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LTSS Service Coordinator – Case Manager
Elevance HealthLTSS Service Coordinator responsible for conducting assessments and managing care coordination in Broward County. Bilingual candidates preferred for effective communication and outreach.
About the role
Key responsibilities & impact- Responsible for performing face to face program assessments (using various tools with pre-defined questions) for identification
- Uses tools and pre-defined identification process, identifies members with potential clinical health care needs
- Coordinates those member’s cases (serving as the single point of contact) with the clinical healthcare management and interdisciplinary team
- Manages non-clinical needs of members with chronic illnesses, co-morbidities, and/or disabilities
- Submits utilization/authorization requests to utilization management with documentation supporting and aligning with the individual’s care plan
- Responsible for reporting critical incidents to appropriate internal and external parties
- Assists and participates in appeal or fair hearings, member grievances, appeals, and state audits
Requirements
What you’ll need- Requires BA/BS degree and a minimum of 2 years of experience working with a social work agency
- Bilingual in English/ Spanish strongly preferred
- LTSS, case management, social work or hospital discharge planning experience preferred
Benefits
Comp & perks- merit increases
- paid holidays
- Paid Time Off
- incentive bonus programs
- medical
- dental
- vision
- short and long term disability benefits
- 401(k) +match
- stock purchase plan
- life insurance
- wellness programs
- financial education resources
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Program Assessment ToolsUtilization RequestsDocumentation ManagementCare Plan AlignmentChronic Illness Management
Soft Skills
CommunicationCoordinationProblem-Solving
Certifications
BA/BS Degree