Crisis & Referral Specialist

Elevance Health

Crisis & Referral Specialist managing inbound calls for behavioral health support. Screening and assessing risks while coordinating services and compliance with regulations.

Posted 7/1/2026full-timeMetairie • Louisiana • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in crisis intervention, safety screenings, and behavioral health assessments while ensuring compliance with HIPAA and OSHA regulations. Proven ability to develop action plans collaboratively and maintain accurate documentation of interactions.

Highest-signal resume keywords

Crisis InterventionBehavioral Health ExperienceSafety ScreeningsDocumentation AccuracyCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ScreeningsAssessmentsCrisis ExperienceBehavioral Health ServicesIntervention Planning

Soft Skills

CollaborationCommunicationEmpathy

Industry Keywords

HIPAA ComplianceOSHA ComplianceHuman ServicesRisk AssessmentResource Coordination

About the role

Key responsibilities & impact

Takes inbound calls from individuals needing support, services, or who may be in crisis
Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others
Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual
Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria
Provides linkage follow-up as directed to assure individual accessed services
Coordinates with other agencies, organizations and individuals to insure optimal use of resources, services and natural support systems
Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations

Requirements

What you’ll need

Requires a HS diploma or the equivalent
a minimum of 1 year of experience in behavioral health
a minimum of 6 months of direct crisis experience
skills in screenings and assessments to determine appropriate interventions
BS/BA degree in a mental health or other human services field preferred
two years of experience working directly with individuals in need of behavioral health services preferred
call center experience preferred
crisis experience preferred

Benefits

Comp & perks

merit increases
paid holidays
Paid Time Off
incentive bonus programs
medical
dental
vision
short and long term disability benefits
401(k) +match
stock purchase plan
life insurance
wellness programs
financial education resources