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Crisis & Referral Specialist
Elevance HealthCrisis & Referral Specialist providing telephonic support and assessments for helpline callers at Elevance Health. Operates within 24-hour call center to assist individuals in crisis.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in crisis intervention and behavioral health support, ensuring compliance with HIPAA and OSHA regulations while effectively coordinating with agencies and providing accurate documentation.
Highest-signal resume keywords
Crisis InterventionBehavioral Health ExperienceSafety ScreeningsDocumentation SkillsCall Center Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Crisis ExperienceBehavioral Health ServicesSafety AssessmentsPlan DevelopmentLinkage Follow-Up
Soft Skills
CommunicationCollaborationEmpathyProblem-Solving
Industry Keywords
HIPAA ComplianceOSHA RegulationsMental HealthHuman ServicesRisk Assessment
About the role
Key responsibilities & impact- Takes inbound calls from individuals needing support, services, or who may be in crisis
- Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others
- Develops a plan of action in collaboration with the individual
- Completes appropriate, timely, and accurate documentation of interactions
- Provides linkage follow-up as directed
- Coordinates with other agencies and organizations
- Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations
Requirements
What you’ll need- Requires a HS diploma or the equivalent
- Minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience
- Preferred: BS/BA degree in a mental health or human services field
- Preferred: Two years of experience working directly with individuals in need of behavioral health services
- Preferred: Call Center experience
- Preferred: Crisis experience
Benefits
Comp & perks- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
- Paid Time Off
- Paid holidays
- Medical benefits
- Dental benefits
- Vision benefits
- Short and long term disability benefits
- Wellness programs
- Financial education resources