Crisis & Referral Specialist

Elevance Health

Crisis & Referral Specialist providing telephonic support and assessments for helpline callers at Elevance Health. Operates within 24-hour call center to assist individuals in crisis.

Posted 7/2/2026full-timeLas Vegas • Nevada • 🇺🇸 United StatesJunior💰 $23 - $36 per hourWebsite

About the role

Key responsibilities & impact

Takes inbound calls from individuals needing support, services, or who may be in crisis
Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others
Develops a plan of action in collaboration with the individual
Completes appropriate, timely, and accurate documentation of interactions
Provides linkage follow-up as directed
Coordinates with other agencies and organizations
Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations

Requirements

What you’ll need

Requires a HS diploma or the equivalent
Minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience
Preferred: BS/BA degree in a mental health or human services field
Preferred: Two years of experience working directly with individuals in need of behavioral health services
Preferred: Call Center experience
Preferred: Crisis experience

Benefits

Comp & perks

Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Paid Time Off
Paid holidays
Medical benefits
Dental benefits
Vision benefits
Short and long term disability benefits
Wellness programs
Financial education resources

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Crisis ExperienceBehavioral Health ServicesSafety AssessmentsPlan DevelopmentLinkage Follow-Up

Soft Skills

CommunicationCollaborationEmpathyProblem-Solving