Pharmacy Customer Associate II – BioPlus Specialty Pharmacy

Elevance Health

Pharmacy Customer Associate II at Elevance Health responding to customer inquiries regarding pharmacy retail and mail order prescriptions. Develops customer relations and supports options and decisions.

Posted 7/2/2026full-timeLake Mary • Florida, Louisiana, Nevada, Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $28 per hourWebsite

About the role

Key responsibilities & impact

Respond to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions
Develop and maintain positive customer relations
Interact with internal and external customers to provide claims, customer service, and/or membership support
Complete necessary research to provide proactive, thorough solutions
Display ownership of service requests ensuring high quality resolution and follow-thru
Support and guide the customer with their personal options and decisions

Requirements

What you’ll need

HS diploma or equivalent
Previous experience in an automated customer service environment
Customer service experience in a call center (preferred)
Specialty pharmacy experience (helpful)
Strong critical thinking skills

Benefits

Comp & perks

Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Merit increases
Paid holidays
Paid Time Off
Medical, dental, vision benefits
Short and long term disability benefits
Life insurance
Wellness programs
Financial education resources

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Positive Customer RelationsOwnership of Service RequestsProactive Problem-Solving

Certifications

HS Diploma or Equivalent