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Pharmacy Customer Associate II – BioPlus Specialty Pharmacy
Elevance HealthPharmacy Customer Associate II at Elevance Health responding to customer inquiries regarding pharmacy retail and mail order prescriptions. Develops customer relations and supports options and decisions.
Posted 7/1/2026full-timeLake Mary • Florida, Louisiana, Nevada, Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $28 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills in a call center environment, with a focus on proactive problem-solving and effective communication. Possesses critical thinking abilities to ensure high-quality resolution of service requests and maintain positive customer relations.
Highest-signal resume keywords
Customer Service ExperienceCall Center ExperienceCritical Thinking SkillsPharmacy Retail KnowledgeAutomated Customer Service Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Positive Customer RelationsOwnership of Service RequestsProactive Problem-Solving
Certifications & Qualifications
HS Diploma or Equivalent
Industry Keywords
Specialty PharmacyClaims SupportMembership Support
About the role
Key responsibilities & impact- Respond to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions
- Develop and maintain positive customer relations
- Interact with internal and external customers to provide claims, customer service, and/or membership support
- Complete necessary research to provide proactive, thorough solutions
- Display ownership of service requests ensuring high quality resolution and follow-thru
- Support and guide the customer with their personal options and decisions
Requirements
What you’ll need- HS diploma or equivalent
- Previous experience in an automated customer service environment
- Customer service experience in a call center (preferred)
- Specialty pharmacy experience (helpful)
- Strong critical thinking skills
Benefits
Comp & perks- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
- Merit increases
- Paid holidays
- Paid Time Off
- Medical, dental, vision benefits
- Short and long term disability benefits
- Life insurance
- Wellness programs
- Financial education resources