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LTSS Service Coordinator – Case Manager, Region D: Highlands/Hardee
Elevance HealthService Coordinator managing case management for LTSS individuals residing in Highlands/Hardee region of Florida. Conducting assessments and collaborating with interdisciplinary teams to develop care plans.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in conducting assessments and developing Person Centered Support Plans (PCSP) while effectively coordinating care for individuals with physical health, behavioral health, and long-term support needs. Proficient in engaging interdisciplinary teams and managing non-clinical needs of members with chronic illnesses and disabilities.
Highest-signal resume keywords
Person Centered PlanningCase ManagementMotivational InterviewingBilingual English/SpanishLTSS Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Assessment DevelopmentPerson Centered Support Plan (PCSP)Utilization ManagementDocumentation of Service GoalsInterdisciplinary Care Coordination
Soft Skills
CommunicationCollaborationEngagement
Certifications & Qualifications
BA/BS Degree
Industry Keywords
Social WorkChronic Illness ManagementBehavioral HealthLong-Term Support Services (LTSS)Hospital Discharge Planning
About the role
Key responsibilities & impact- Conducting service coordination functions for a defined caseload of individuals in specialized programs
- Facilitates the Person Centered Planning process that documents the member’s preferences, needs and self-identified goals
- Conducting assessments, development of a comprehensive Person Centered Support Plan (PCSP) and backup plan
- Interfacing with Medical Directors and participating in interdisciplinary care rounds to support development of a fully integrated care plan
- Engaging the member’s circle of support and overall management of the individuals physical health (PH)/behavioral health (BH)/LTSS needs
- Performing face to face program assessments for identification, applying motivational interviewing techniques for evaluations
- Coordination and management of an individual’s waiver (such as LTSS/IDD), and BH or PH needs
- Managing non-clinical needs of members with chronic illnesses, co-morbidities, and/or disabilities
- Documenting their short and long-term service and support goals in collaboration with the member’s chosen care team
- Submitting utilization/authorization requests to utilization management with documentation supporting and aligning with the individual’s care plan
- Responsible for reporting critical incidents to appropriate internal and external parties such as state and county agencies
Requirements
What you’ll need- Requires BA/BS degree and a minimum of 2 years of experience working with a social work agency
- Bilingual in English/ Spanish strongly preferred
- LTSS, case management, social work or hospital discharge planning experience preferred
Benefits
Comp & perks- merit increases
- paid holidays
- Paid Time Off
- incentive bonus programs
- medical
- dental
- vision
- short and long term disability benefits
- 401(k) +match
- stock purchase plan
- life insurance
- wellness programs
- financial education resources