Crisis & Referral Specialist

Elevance Health

Crisis & Referral Specialist screening and supporting individuals in crisis via telephonic intervention. Collaborating with organizations and ensuring compliance with safety regulations while providing essential services.

Posted 6/29/2026full-timeAtlanta • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in crisis intervention and behavioral health support, with a strong focus on safety assessments, documentation accuracy, and compliance with regulations such as HIPAA and OSHA.

Highest-signal resume keywords

Crisis InterventionBehavioral Health ServicesSafety ScreeningsDocumentation AccuracyCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Crisis ExperienceBehavioral Health ExperienceSafety AssessmentPlan DevelopmentLinkage Follow-Up

Soft Skills

CollaborationCommunicationEmpathy

Industry Keywords

HIPAA ComplianceOSHA ComplianceHuman ServicesRisk AssessmentResource Coordination

About the role

Key responsibilities & impact

Takes inbound calls, texts and chats from individuals needing support, services, or who may be in crisis
Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others
Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual
Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria
Provides linkage follow-up as directed to assure individual accessed services
Coordinates with other agencies, organizations and individuals to ensure optimal use of resources, services and natural support systems
Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations

Requirements

What you’ll need

Requires a HS diploma or the equivalent
minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience
any combination of education and experience which would provide an equivalent background
BS/BA degree in a mental health or other human services field strongly preferred
two years of experience working directly with individuals in need of behavioral health services strongly preferred
Call Center experience preferred
Crisis experience preferred

Benefits

Comp & perks

merit increases
paid holidays
Paid Time Off
incentive bonus programs
medical benefits
dental benefits
vision benefits
short and long term disability benefits
401(k) + match
stock purchase plan
life insurance
wellness programs
financial education resources