FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Crisis & Referral Specialist
Elevance HealthCrisis & Referral Specialist screening and supporting individuals in crisis via telephonic intervention. Collaborating with organizations and ensuring compliance with safety regulations while providing essential services.
About the role
Key responsibilities & impact- Takes inbound calls, texts and chats from individuals needing support, services, or who may be in crisis
- Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others
- Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual
- Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria
- Provides linkage follow-up as directed to assure individual accessed services
- Coordinates with other agencies, organizations and individuals to ensure optimal use of resources, services and natural support systems
- Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations
Requirements
What you’ll need- Requires a HS diploma or the equivalent
- minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience
- any combination of education and experience which would provide an equivalent background
- BS/BA degree in a mental health or other human services field strongly preferred
- two years of experience working directly with individuals in need of behavioral health services strongly preferred
- Call Center experience preferred
- Crisis experience preferred
Benefits
Comp & perks- merit increases
- paid holidays
- Paid Time Off
- incentive bonus programs
- medical benefits
- dental benefits
- vision benefits
- short and long term disability benefits
- 401(k) + match
- stock purchase plan
- life insurance
- wellness programs
- financial education resources
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Crisis ExperienceBehavioral Health ExperienceSafety AssessmentPlan DevelopmentLinkage Follow-Up
Soft Skills
CollaborationCommunicationEmpathy