Patient Enrollment Specialist – Transitions of Care

Elevance Health

Patient Enrollment Specialist responsible for enrolling patients in healthcare programs. Managing patient inquiries and documentation in a fast-paced environment.

Posted 6/28/2026full-timeNashville • Florida, Tennessee, Texas • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and the ability to manage multiple tasks in a fast-paced environment while providing exceptional customer service. Proficient in utilizing digital tools to enhance productivity and ensure accurate documentation.

Highest-signal resume keywords

Customer Service ExperienceBilingual CommunicationCall Center ExperienceProblem-Solving SkillsAttention to Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Documentation EntryMulti-TaskingAppointment SchedulingPatient EnrollmentInquiry Resolution

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationEmpathyCritical ThinkingPersistence

Tools & Technologies

Digital ToolsElectronic QueuesFacsimilesText CommunicationCall Handling Systems

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Health CareCustomer-Focused EnvironmentSalesPatient ServicesBilingual

About the role

Key responsibilities & impact

Reviewing and prioritizing patient census
Reaching out to patients to explain services and enrolling them into the appropriate programs based on the line of business
Providing support by addressing inquiries and scheduling the initial and annual appointments
Enters documentation into the designated systems
Ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers
Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment
Strong verbal and written communication skills, both with virtual and in-person interactions
Attentive to details, critical thinker, and a problem-solver
Demonstrates empathy and persistence to resolve caller issues completely
Comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts

Requirements

What you’ll need

Requires a HS diploma or equivalent
1 year of experience in call center, sales, health care or customer focused environment
Bilingual in English and any of the following languages preferred: Spanish, Russian, Chinese, Vietnamese, Arabic, and Korean

Benefits

Comp & perks

merit increases
paid holidays
Paid Time Off
incentive bonus programs
medical
dental
vision
short and long term disability benefits
401(k) +match
stock purchase plan
life insurance
wellness programs
financial education resources