Referral & Resource Specialist

Elevance Health

Referral & Resource Specialist managing inbound calls, texts, and chats for the Massachusetts Behavioral Health Help Line. Performing assessments and ensuring compliance with regulations while coordinating services.

Posted 6/25/2026full-timeBoston • Connecticut, Massachusetts, New Hampshire, New York, Rhode Island • 🇺🇸 United StatesJunior💰 $24 - $42 per hourWebsite

About the role

Key responsibilities & impact

Takes inbound calls, texts, and chats who may be in crisis
Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others
Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual
Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria
Provides linkage follow-up as directed to assure individual accessed services
Coordinates with other agencies, organizations and individuals to ensure optimal use of resources, services, and natural support systems
Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations

Requirements

What you’ll need

Requires a HS diploma or the equivalent
a minimum of 1 year of experience in behavioral health
a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions
any combination of education and experience which would provide an equivalent background
BS/BA degree in a mental health or other human services field strongly preferred
two years of experience working directly with individuals in need of behavioral health services preferred
Call center experience preferred
Suicide and/or Crisis line support experience preferred
Bilingual Candidates preferred

Benefits

Comp & perks

comprehensive benefits package
incentive and recognition programs
equity stock purchase
401k contribution
paid holidays
Paid Time Off
medical
dental
vision
short and long term disability benefits
wellness programs
financial education resources

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

safety screeningsassessmentsdocumentationcrisis interventionbehavioral health experiencecall center experiencelinkage follow-upcollaborationrisk assessment

Soft Skills

communicationinterpersonal skillsorganizational skillsproblem-solvingempathy