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Pharmacy Tech II - Call Center
Elevance HealthPharmacy Technician II at CarelonRx Call Center managing prescriptions and providing member support. Responsible for medication education, outreach, and adherence to quality measures.
About the role
Key responsibilities & impact- Verifies member information and inputs data for the pharmacists
- Educates members about prescriptions and medication resources or assistance programs
- Educates members on medication adherence-related topics to align closely with STARs Ratings and HEDIS quality measures
- Assists members with scheduling their preventive test/screenings and medication resources or assistance programs
- Makes outreach to members or providers to close care gaps and improve outcomes
Requirements
What you’ll need- Requires H.S. diploma or equivalent and a minimum of 2 years of pharmacy experience
- Requires an active, professional license, if required by state law
- State Pharmacy Technician Certification or National Certification based on applicable state(s) requirements, to practice as a Pharmacy Technician within the scope of practice in a state or territory of the United States
- Experience communicating with and supporting Medicare members preferred
- Call center experience with high call volumes preferred
- Experience in discussing medication adherence preferred
- Proficient in computer systems and multitasking preferred
- Patient care experience preferred
Benefits
Comp & perks- merit increases
- paid holidays
- Paid Time Off
- incentive bonus programs (unless covered by a collective bargaining agreement)
- medical
- dental
- vision
- short and long term disability benefits
- 401(k) +match
- stock purchase plan
- life insurance
- wellness programs
- financial education resources
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
pharmacy experiencemedication adherencedata entrypreventive test schedulingcall center experiencemultitaskingpatient care
Soft Skills
communicationeducationoutreachsupport
Certifications
State Pharmacy Technician CertificationNational Certification