Account Service Manager

Elevance Health

Account Service Manager for BioPlus Specialty Pharmacy ensuring advanced customer service and strategic planning for large accounts. Managing account relationships and overseeing service delivery and contractual obligations.

Posted 6/12/2026full-timeLake Mary • California, Maryland • 🇺🇸 United StatesMid-LevelSenior💰 $72,744 - $124,704 per yearWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Provides strategic planning and account management for large accounts
Directs and manages the administration of contractual requirements and obligations
Manages the new and renewal implementation process for accounts
Interfaces with operations to ensure smooth delivery of services
Maintains ongoing account relationships at multiple levels throughout the customers' organizations
Makes recommendations for improvements to meet customers' expectations
Provides both on-site and off-site customer service
Coordinates open enrollment meetings, renewal process and training sessions
Invoicing and tracking of revenue
Develop and maintain program SOPs

Requirements

What you’ll need

Requires a BA/BS
Minimum of 3 years of experience managing business operations and/or customer relationship
Specialty Pharmacy experience strongly preferred
Tableau experience preferred

Benefits

Comp & perks

Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Paid time off
Medical benefits
Dental benefits
Vision benefits
Wellness programs
Financial education resources

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcontract administrationimplementation processcustomer serviceinvoicingrevenue trackingprogram SOPs

Soft Skills

strategic planningrelationship managementrecommendation makingcoordinationcommunication

Certifications

BABS