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Elevance Health

Account Service Manager – Payor Contracting

Elevance Health

Account Service Manager overseeing payor contracts for Elevance Health. Responsible for account management, customer service, and contract compliance in a hybrid work environment.

Posted 6/11/2026full-timeLake Mary • Florida, Illinois, Ohio, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $76,208 - $114,312 per yearWebsite

About the role

Key responsibilities & impact
  • Provides strategic planning and account management for larger payor accounts
  • Directs and manages the administration of payor contractual requirements and obligations
  • Assists with the management of the new and renewal implementation process for accounts
  • Interfaces with operations to ensure smooth delivery of services
  • Maintains ongoing payor account relationships at multiple levels throughout the health plan and PBM organizations
  • Makes recommendations for improvements to meet expectations
  • Provides both on-site and off-site customer service
  • Prepares and submits contractually required health plan and PBM reports and metrics
  • Program management of payors and payor contracts

Requirements

What you’ll need
  • Requires a BA/BS
  • Minimum of 3 years of experience managing business operations and/or customer relationship
  • Specialty and Infusion Pharmacy experience strongly preferred
  • Payor contract, health plan, and PBM experience preferred
  • Smartsheet and Excel proficiency for payor reporting experience preferred

Benefits

Comp & perks
  • Comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase
  • 401k contribution
  • Paid Time Off
  • Medical benefits
  • Dental benefits
  • Vision benefits
  • Short and long term disability benefits
  • Wellness programs
  • Financial education resources

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
account managementcontract managementprogram managementcustomer relationship managementreportingmetrics analysis
Soft Skills
strategic planninginterpersonal skillscommunication skillsproblem-solvingcustomer service
Certifications
BABS