Community Pharmacy Outbound Customer Care Representative II

Elevance Health

Outbound Customer Care Representative handling insurance inquiries via phone and email for Elevance Health. Engaging with customers to resolve issues and providing information on benefits and eligibility.

Posted 6/10/2026full-timeAtlanta • Florida, North Carolina • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

responsible for responding to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
Analyzes problems and provides information/solutions
Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database
Thoroughly documents inquiry outcomes for accurate tracking and analysis
Develops and maintains positive customer relations and coordinates with various functions within the company
Researches and analyzes data to address operational challenges and customer service issues
Provides external and internal customers with requested information
Receives and places follow-up telephone calls / e-mails to answer customer questions
Outbound calls are conducted in the ZipDrug business area
Seeks, understands and responds to the needs and expectations of internal and external customers
Expected to have the ability to multi-task

Requirements

What you’ll need

Requires a HS diploma or equivalent
minimum of 1 year of the company's experience in an automated customer service environment
2 years in outbound calling (scheduling, marketing, sales, collections, banking, real estate, finance, skip tracer, telemarketer, medical) strongly preferred
strong oral, written and interper sonal communication skills
problem-solving skills
facilitation skills
analytical skills
A passion for serving others with the ability to be empathetic
A customer advocate willing to listen and find creative solutions
Strong work ethic and sense of responsibility
Bachelor’s degree preferred

Benefits

Comp & perks

merit increases
paid holidays
Paid Time Off
incentive bonus programs
medical
dental
vision
short and long term disability benefits
401(k) +match
stock purchase plan
life insurance
wellness programs
financial education resources

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicedata analysisproblem-solvingdocumentationmulti-taskingoutbound calling

Soft Skills

oral communicationwritten communicationinterpersonal communicationfacilitationanalytical thinkingempathycustomer advocacycreativitywork ethicresponsibility

Certifications

HS diploma or equivalentBachelor’s degree preferred