Customer Care Representative – Bilingual, English/Spanish

Elevance Health

Bilingual Customer Care Representative at Elevance Health assisting customers with insurance inquiries. Working in a hybrid environment for optimal productivity and collaboration.

Posted 6/4/2026full-timeSan Juan • 🇵🇷 Puerto RicoMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
Analyzes problems and provides information/solutions
Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database
Thoroughly documents inquiry outcomes for accurate tracking and analysis
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner
Researches and analyzes data to address operational challenges and customer service issues
Provides external and internal customers with requested information
Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature
Uses computerized systems for tracking, information gathering and troubleshooting
Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims
Seeks, understands and responds to the needs and expectations of internal and external customers

Requirements

What you’ll need

Requires a HS diploma or equivalent
Previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background
Bilingual (Spanish/English) or multi-language skills
Must be able to pass a validated language test/assessment
Full availability to work an 8-hour shift
Automated Customer Service experience preferred

Benefits

Comp & perks

Merit increases
Paid holidays
Paid Time Off
Incentive bonus programs
Medical benefits
Dental benefits
Vision benefits
Short term disability benefits
Long term disability benefits
401(k) +match
Stock purchase plan
Life insurance
Wellness programs
Financial education resources

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

automated customer servicedata analysisinformation extractiondatabase documentationproblem analysiscustomer inquiry tracking

Soft Skills

customer relationscommunicationproblem-solvinginterpersonal skillstimeliness

Certifications

HS diploma or equivalentvalidated language test/assessment