Account Service Manager

Elevance Health

Account Service Manager providing advanced customer service representation and strategic planning for large accounts. Requires in-office work 1-2 days per week and local travel.

Posted 6/4/2026full-timeColumbus • Kentucky, Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $69,280 - $103,920 per yearWebsite

About the role

Key responsibilities & impact

Provides strategic planning and account management for large accounts
Directs and manages the administration of contractual requirements and obligations
Manages the new and renewal implementation process for accounts
Interfaces with operations to ensure smooth delivery of services
Maintains ongoing account relationships at multiple levels throughout the customers' organizations
Makes recommendations for improvements to meet customers' expectations
Provides both on-site and off-site customer service
Coordinates open enrollment meetings, renewal process and training sessions
Makes routine account visits

Requirements

What you’ll need

Requires a BA/BS
minimum of 3 years of experience managing business operations and/or customer relationship
combination of education and experience which would provide an equivalent background
PBM experience strongly preferred
Client facing experience strongly preferred
Ability to travel locally 25% of the time

Benefits

Comp & perks

comprehensive benefits package
incentive and recognition programs
equity stock purchase
401k contribution
merit increases
paid holidays
Paid Time Off
wellness programs
financial education resources

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

strategic planningaccount managementcustomer servicerelationship managementcommunicationrecommendation makingcoordinationtrainingproblem solvinginterpersonal skills

Certifications

BABS