Customer Care Representative I – Bilingual, Spanish

Elevance Health

Bilingual Customer Care Representative assisting customers with insurance questions and claims. Offering virtual support and managing customer relations for Elevance Health.

Posted 5/28/2026full-timeCosta Mesa • California, North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $28 per hourWebsite

About the role

Key responsibilities & impact

Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
Analyzes problems and provides information/solutions
Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database
Thoroughly documents inquiry outcomes for accurate tracking and analysis
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner
Researches and analyzes data to address operational challenges and customer service issues
Provides external and internal customers with requested information
Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature

Requirements

What you’ll need

Requires a HS diploma or equivalent
Previous experience in an automated customer service environment
Bilingual (Spanish) or multi-language skills required
Must be able to pass a validated language test/assessment

Benefits

Comp & perks

Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisdatabase managementcustomer serviceproblem solvingtelephone communicationwritten communicationinformation extractioninquiry documentationoperational analysis

Soft Skills

customer relationscoordinationtimelinessinterpersonal skillsbilingual communication

Certifications

HS diploma or equivalentvalidated language test