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Customer Care Representative I – Bilingual, Spanish
Elevance HealthBilingual Customer Care Representative assisting customers with insurance questions and claims. Offering virtual support and managing customer relations for Elevance Health.
Posted 5/28/2026full-timeCosta Mesa • California, North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $28 per hourWebsite
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
data analysisdatabase managementcustomer serviceproblem solvingtelephone communicationwritten communicationinformation extractioninquiry documentationoperational analysis
Soft Skills
customer relationscoordinationtimelinessinterpersonal skillsbilingual communication
Tools & Technologies
PCimage station
Certifications & Qualifications
HS diploma or equivalentvalidated language test
Industry Keywords
insurance benefitsprovider contractseligibilityclaimsautomated customer service
About the role
Key responsibilities & impact- Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
- Analyzes problems and provides information/solutions
- Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database
- Thoroughly documents inquiry outcomes for accurate tracking and analysis
- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner
- Researches and analyzes data to address operational challenges and customer service issues
- Provides external and internal customers with requested information
- Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature
Requirements
What you’ll need- Requires a HS diploma or equivalent
- Previous experience in an automated customer service environment
- Bilingual (Spanish) or multi-language skills required
- Must be able to pass a validated language test/assessment
Benefits
Comp & perks- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution