Customer Care Representative

Elevance Health

Customer Care Representative I addressing client inquiries through telephone and written correspondence. Analyzing problems and ensuring timely responses in a customer-centric environment.

Posted 5/21/2026full-timeLas Vegas • California, Colorado, Nevada • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $29 per hourWebsite

About the role

Key responsibilities & impact

Responds to customer questions via telephone and written correspondence
Analyzes problems and provides information/solutions
Operates a PC/image station for data extraction
Documents information and activities in the database
Develops and maintains positive customer relations
Conducts follow-up telephone calls/emails to answer customer questions

Requirements

What you’ll need

Requires a HS diploma or equivalent
Previous experience in an automated customer service environment
Strong computer skills
Knowledge of Microsoft Office applications
Strong oral and written communication skills
Problem-solving skills
Analytical skills

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible working hours
Medical, dental, vision benefits
Stock purchase plan
Incentive bonus programs
Paid holidays

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data extractionMicrosoft Office

Soft Skills

customer relationsoral communicationwritten communicationproblem-solvinganalytical skills

Certifications

HS diploma