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Manager I, Customer Care – FEP
Elevance HealthManager of Customer Care at Elevance Health overseeing customer service staff and implementing benefit programs. Focused on leadership, training, and compliance in a hybrid work environment.
About the role
Key responsibilities & impact- Provides oversight for customer service staff
- Establishes departmental policies and procedures
- Directs implementation and administration of benefit programs
- Prepares and communicates information regarding benefit programs
- Audits to monitor efficiency and compliance with policies
- Prepares specialized reports
- Hires, trains, coaches, counsels, and evaluates performance of direct reports
Requirements
What you’ll need- Requires BA/BS degree
- Minimum of 1 year of experience in a leadership role
- Minimum of 5 years related customer service experience
- Any combination of education and experience which would provide an equivalent background
- Prior FEP experience is strongly preferred
- Experience working in a customer service call center environment preferred
- Experience in claims service operations preferred
- Previous leadership experience preferred
Benefits
Comp & perks- Merit increases
- Paid holidays
- Paid Time Off
- Incentive bonus programs
- Medical, dental, vision benefits
- Short and long term disability benefits
- 401(k) +match
- Stock purchase plan
- Life insurance
- Wellness programs
- Financial education resources
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
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Soft Skills
leadershipcoachingcounselingperformance evaluationpolicy establishmentcommunication
Certifications
BA/BS degree