Financial Operations Recovery Specialist I

Elevance Health

Financial Operations Recovery Specialist I at Elevance Health handling claims overpayments. Engaging in cash applications and customer satisfaction through refunds and validation techniques.

Posted 5/5/2026full-timeNorfolk • Virginia • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Reviews and validates paid claims for overpayments using various techniques
Determines and calculates amount of overpayments and processes refunds
Researches voluntary refunds for accuracy
Requires accurate balancing of all accounts
Responsible for more routine issues
May work with internal staff from other departments to ensure customer satisfaction
May perform collection activities to ensure the recovery of overpayments

Requirements

What you’ll need

Requires a H.S. diploma or equivalent
minimum of 1 year of claims processing and/or customer service experience
AA/AS preferred
Medicare/Medicaid claims experience preferred
Facets experience preferred
Microsoft Office Suite experience preferred
Critical thinking skills preferred

Benefits

Comp & perks

merit increases
paid holidays
Paid Time Off
incentive bonus programs
medical
dental
vision
short and long term disability benefits
401(k) +match
stock purchase plan
life insurance
wellness programs
financial education resources

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims processingoverpayment calculationrefund processingaccount balancingcollection activities

Soft Skills

critical thinkingcustomer satisfaction

Certifications

H.S. diplomaAA/AS degree