Director – Client Management, Carelon Services

Elevance Health

Director managing client partnerships within Carelon's health solutions portfolio. Focusing on client retention, growth opportunities, and team leadership in a hybrid work environment.

Posted 5/5/2026full-timeChicago • Illinois • 🇺🇸 United StatesLead💰 $172,392 - $258,588 per yearWebsite

About the role

Key responsibilities & impact

Develops and implements client retention and account growth strategies
Ensures client deliverables and contractual obligations are consistently met
Provides strategic direction and coaching to Client Partnership Directors
Partners with leadership to identify market trends and translates insights into actionable strategies
Supports system implementations and migrations
Leads, mentors, and develops a team fostering a high-performance culture
Drives consistency in client management practices

Requirements

What you’ll need

Requires a BA/BS and a minimum of 10 years of account management and/or operations experience in the managed care industry
MBA preferred
Deep knowledge of Carelon or similar managed care service models
Strong payer-side experience across multiple lines of business (Commercial, Medicare, Medicaid)
Demonstrated leadership experience managing and developing account management teams
Proven ability to drive client retention and growth
Excellent written, oral, presentation and interpersonal communication skills
Proficient of Microsoft Office products (Excel, Teams, Outlook, PowerPoint, Word)

Benefits

Comp & perks

a comprehensive benefits package
incentive and recognition programs
equity stock purchase
401k contribution
medical, dental, vision
short and long term disability benefits
Paid Time Off

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementoperations experienceclient retention strategiesaccount growth strategiessystem implementationsmigrationsmanaged care service modelspayer-side experiencepresentation skillscommunication skills

Soft Skills

leadershipmentoringteam developmentstrategic directioncoachinginterpersonal skillshigh-performance cultureclient management practices

Certifications

BABSMBA