Customer Care Representative I

Elevance Health

Customer Care Representative I assisting customers with inquiries about insurance benefits, provider contracts, and claims via phone and written correspondence. Requires previous experience in automated customer service.

Posted 5/5/2026full-timeLas Vegas • Montana, Nevada, North Carolina, Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $25 per hourWebsite

About the role

Key responsibilities & impact

Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
Analyzes problems and provides information/solutions
Operates a PC/image station to obtain and extract information and documents information, activities and changes in the database
Develops and maintains positive customer relations
Researches and analyzes data to address operational challenges and customer service issues

Requirements

What you’ll need

Requires a HS diploma or equivalent
Previous experience in an automated customer service environment
Strong oral and written communication skills
Problem-solving skills
Facilitation skills
Analytical skills

Benefits

Comp & perks

Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Paid Time Off
Paid holidays
Health insurance
Short and long term disability benefits
Wellness programs
Financial education resources

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

oral communicationwritten communicationproblem-solvingfacilitationanalytical

Certifications

HS diplomaequivalent