Behavioral Health EAP Consultant I

Elevance Health

Behavioral Health EAP Consultant providing 24/7 Behavioral Health and Employee Assistance services. Engaging with up to 10 million lives through crisis intervention and support services.

Posted 4/14/2026full-timeColorado, Florida, New York, Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $64,764 - $101,772 per yearWebsite

About the role

Key responsibilities & impact

Supports Employee Assistance Program (EAP) service department by responding to initial customer contacts and request for services
Receives client request, assesses situation, determines appropriate course of action
Provides telephone and or on-site support for crisis intervention, assessment, short term problem resolution and referral to appropriate provider(s)
Manages Critical Incident Stress Debriefing requests
Assesses members and assists them in accessing behavioral healthcare benefits available under their health plan
Manages shared mailbox that is used by clients and external vendor to forward information that must be reviewed and placed in documentation system

Requirements

What you’ll need

Requires a HS diploma or equivalent
Minimum of 3 years of direct psychiatric and/or substance abuse experience
Current unrestricted license such as (but not limited to) LPC (as allowed by applicable state laws), LCSW, LMSW, LMFT, LMHC, or Licensed Professional Counselor, in applicable state(s) required
MA/MS preferred

Benefits

Comp & perks

Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Paid holidays
Paid Time Off
Short and long term disability benefits
Life insurance
Wellness programs
Financial education resources

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

crisis interventionassessmentproblem resolutionbehavioral healthcaredocumentation

Soft Skills

customer servicecommunicationempathyproblem-solvinginterpersonal skills

Certifications

LPCLCSWLMSWLMFTLMHC