Manager

• Manage and oversee assigned care managers and ensuring fidelity to the CFSP Care Management model which includes physical health, behavioral health, and social services.
• Manage resource utilization to ensure appropriate delivery of care to members, adequate coverage for all tasks and job responsibilities.
• Review all Care Plans and ISPs for quality control and provide guidance to care managers on how to address Members’ complex health and social needs.
• Ensure care managers provide Trauma-Informed Care and recognize the impact of ACEs on the CFSP population.
• Coordinate service delivery to include member assessment of physical and psychological factors.
• Participate in cross-functional workgroups created to maintain and develop program.
• Evaluate current processes of Special Program's support functions; recommend changes for increased efficiencies and improved outcomes.
• Develop and conduct training programs for staff involved in the program.
• Extract and manipulate analytical data to present findings to relevant markets and stakeholders.
• Hire, train, coach, counsel, and evaluate performance of direct reports.
• Travel within Haywood/Jackson/Swain counties; work virtually from home when not in the field.

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