Customer Care Representative – Bilingual (English/Spanish)
Elevance Health
full-time
Posted on:
Location Type: Hybrid
Location: San Juan • 🇵🇷 Puerto Rico
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
- Analyzes problems and provides information/solutions
- Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database
- Thoroughly documents inquiry outcomes for accurate tracking and analysis
- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner
- Researches and analyzes data to address operational challenges and customer service issues
- Provides external and internal customers with requested information
- Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature
- Uses computerized systems for tracking, information gathering and troubleshooting
- Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims
- Seeks, understands and responds to the needs and expectations of internal and external customers
Requirements
- Requires a HS diploma or equivalent
- Previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background
- Bilingual (Spanish/English) or multi-language skills
- Must be able to pass a validated language test/assessment
- Full availability to work an 8-hour shift
- Automated Customer Service experience preferred
Benefits
- merit increases
- paid holidays
- Paid Time Off
- incentive bonus programs
- medical
- dental
- vision
- short and long term disability benefits
- 401(k) +match
- stock purchase plan
- life insurance
- wellness programs
- financial education resources
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
automated customer servicedata analysisinformation extractiondatabase documentationtroubleshooting
Soft skills
customer relationsproblem solvingcommunicationcoordinationresponsiveness
Certifications
HS diploma or equivalent