Provider Relationship Account Manager
Elevance Health
full-time
Posted on:
Location Type: Hybrid
Location: Boston • Maryland, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $69,048 - $118,368 per year
Job Level
Mid-LevelSenior
About the role
- Develops and maintains positive provider relationships with the provider community
- communicates administrative and programmatic changes
- facilitates education and the resolution of provider issues
- serves as a knowledge and resource expert regarding provider issues impacting provider satisfaction and network retention
- researches, analyzes, and coordinates prompt resolution to complex provider issues and appeals through direct contact with providers and internal matrixed partners
- collaborates within a cohort of internal matrix partners to triage issues and submit work requests
- coordinates Joint Operation Committees of provider groups
- participates in external Provider Townhalls/Seminars and attends State Association conferences
Requirements
- Requires a bachelor’s degree
- minimum of 3 years of customer service experience including 2 years of experience in a healthcare or provider environment
- provider interface experience strongly preferred
- national account knowledge strongly preferred
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communicationrelationship managementproblem resolutioncollaborationeducation facilitationissue triagecustomer service
Certifications
bachelor's degree