Behavioral Health EAP Consultant I
Elevance Health
full-time
Posted on:
Location Type: Hybrid
Location: Atlanta • Florida, Iowa, Kentucky, Ohio • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Supports Employee Assistance Program (EAP) service department by responding to initial customer contacts and request for services
- receives client request, assesses situation, determines appropriate course of action
- Provides telephone and or on-site support for crisis intervention, assessment, short term problem resolution and referral to appropriate provider(s)
- Manages Critical Incident Stress Debriefing requests
- Assesses members and assists them in accessing behavioral healthcare benefits available under their health plan
- Manages shared mailbox that is used by clients and external vendor to forward information that must be reviewed and placed in documentation system
Requirements
- Requires a HS diploma or equivalent
- minimum of 3 years of direct psychiatric and/or substance abuse experience
- any combination of education and experience, which would provide an equivalent background
- Current unrestricted license such as (but not limited to) LPC (as allowed by applicable state laws), LCSW, LMSW, LMFT, LMHC, or Licensed Professional Counselor, in applicable state(s) required
- MA/MS preferred
- Spanish bilingual preferred
Benefits
- merit increases
- paid holidays
- Paid Time Off
- incentive bonus programs
- medical
- dental
- vision
- short and long term disability benefits
- 401(k) +match
- stock purchase plan
- life insurance
- wellness programs
- financial education resources
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
crisis interventionassessmentproblem resolutionbehavioral healthcaredocumentation system management
Soft skills
customer servicecommunicationempathyproblem-solvinginterpersonal skills
Certifications
LPCLCSWLMSWLMFTLMHC