Manager

• Provides strategic planning and account management for large accounts
• Directs and manages the administration of contractual requirements and obligations
• Manages the new and renewal implementation process for accounts
• Interfaces with operations to ensure smooth delivery of services
• Maintains ongoing account relationships at multiple levels throughout the customer's organization
• Makes recommendations for improvements to meet customers expectations
• Develops implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction
• Provides both on-site and off-site account management
• Presents monthly, ad hoc, mid-year, and annual utilization and benefit reporting to the broker and client
• Coordinates open enrollment meetings, renewal process and training sessions
• Provides guidance or expertise to less experienced account service managers

Senior Account Service Manager

Senior Engagement Manager

Divisional RN Care/Case Manager

Portfolio Manager

Senior Manager, Licensing

Case Manager, Registered Nurse – Field IL