Head of AI & Workforce Transformation

Elephant Teams

Head of AI & Workforce Transformation at Elephant Teams, leading the AI capability strategy and the AI Academy. Driving workforce capability and AI adoption for enhanced client outcomes.

Posted 6/10/2026full-timeRemote • 🇱🇰 Sri LankaLeadWebsite

ATS Keywords

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Hard Skills

AI capability strategytraining programscapability frameworksworkflow automationprocess improvementtechnology adoptionbehavioral changeproject managementcertification programslearning initiatives

Soft Skills

stakeholder managementcommunicationpresentation skillsleadershipcoachingfacilitationorganizational capabilitychange managementinnovationcollaboration

Tools & Technologies

ChatGPTClaudeGeminiNotebookLMMicrosoft CopilotPerplexityZapierMakeN8NAI Knowledge Hub

Industry Keywords

Learning & DevelopmentWorkforce EnablementBPOoffshore staffingprofessional servicesworkforce solutionsAI governanceresponsible AI practicesprivacysecurity considerations

About the role

Key responsibilities & impact

Design, implement, and scale Elephant Teams' AI capability strategy across the organization.
Establish and lead the Elephant Teams AI Academy, build workforce capability, drive AI adoption, and create measurable business impact.
Build and lead the Elephant Teams AI Academy – Designing structured learning pathways, certification programs, and practical training initiatives.
Train teams on AI platforms such as ChatGPT, Claude, Gemini, NotebookLM, Microsoft Copilot, and Perplexity.
Facilitate workshops, coaching sessions, onboarding programs, certification assessments, and ongoing learning initiatives.
Create and maintain the AI Knowledge Hub, Prompt Library, SOPs, templates, workflows, and implementation guides.
Identify opportunities to streamline workflows, implement automation solutions, and improve operational efficiency.
Establish AI Champions programs, knowledge-sharing communities, and regular learning forums.
Track workforce capability, productivity improvements, client outcomes, and provide insights to leadership.
Help create innovative AI-enabled solutions that enhance client value.

Requirements

What you’ll need

5+ years of experience in Learning & Development, Workforce Enablement, Organizational Capability, Change Management, or a related field.
Strong practical experience using AI platforms including ChatGPT, Claude, Gemini, NotebookLM, Microsoft Copilot, and Perplexity.
Demonstrated experience designing and delivering training programs, capability frameworks, and organizational learning initiatives.
Proven ability to drive technology adoption and behavioural change across diverse teams.
Experience implementing workflow automation and process improvement initiatives using platforms such as Zapier, Make, or N8N.
Excellent stakeholder management, communication, and presentation skills.
Strong project management and execution capabilities.
Preferred: Experience building AI capability programs or AI centres of excellence.
Preferred: Experience within BPO, offshore staffing, professional services, or workforce solutions environments.
Preferred: Knowledge of AI governance, responsible AI practices, privacy, and security considerations.
Preferred: Experience supporting commercial growth through innovation and service development.

Benefits

Comp & perks

Fully Remote Work: WFH, always. We set you up with all the best equipment you need to work from home effectively.
Never commute for work again.
Competitive Compensation: A competitive salary package commensurate with your experience and skills.
Team Events: We organise regular on-the-ground events for all our Elephant Teams staff members.
Professional Growth: Opportunity to work alongside some of the best Australian companies & executives and further your career.