Element U.S. Space & Defense

Operations Manager

Element U.S. Space & Defense

full-time

Posted on:

Location Type: Office

Location: Camden • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Implement the corporate vision.
  • Demonstrate leadership, set the standard for integrity, ethics and job performance in accordance with the NTS Core Values.
  • Communicate to employees operational goals and objectives.
  • Provide guidance, direction and developmental opportunities that allow staff talents to be identified and groomed.
  • Train, supervise and direct Department Managers, Program Managers, and Engineers relevant to their duties and obligations.
  • Direct and manage the daily operations to ensure customer satisfaction through on time delivery, quality and excellent customer service.
  • Provide motivation and training necessary to ensure employees consistently offer outstanding levels of service to customers, and maintain standards necessary to achieve and be recognized for superior customer satisfaction.
  • Manage according to corporate policies and procedures to ensure regulatory compliance and optimal efficiencies.
  • Manage staff resourcing to ensure proper skill sets to achieve corporate goals with approval authority on all new hires, reviews, increases and terminations for employees.
  • Lead all areas of operations to execute within budget, cost and quality.
  • Lead operational strategy development to ensure competitive advantage in the test market.
  • Continuously improve processes through excellent root cause identification, corrective action, standard work development and operational discipline.
  • Foster a work environment that promotes teamwork and cooperation where employees can prosper, find rewards in their efforts and be continuously challenged to improve the performance of the division.

Requirements

  • Demonstrated management skills, including coaching and developing engineering personnel and technical service teams
  • Minimum 5 years of management experience in a P&L environment
  • Supervision of large teams (i.e. 15+) group environments
  • Developing high performing cohesive teams
  • Developing and implementing efficient and effective operational processes
  • Must have at least 8 years technical experience in the test laboratory business (preferably an independent lab)
  • Project Management – delivering excellent customer service
  • Experience with engineering services and/or products to the Aerospace, Space and/or Defense Industries.
  • Test Lab industry experience is highly desired
  • Strong verbal and written technical communication skills
  • Seasoned professional, competent with leadership and management of Operations
  • Must be eligible to work in the US without sponsorship (present and future) and able to pass a drug test and DMV and background check
  • Minimum Education: Bachelor’s degree in Engineering, Business/ related area or equivalent military and testing industry experience
  • Minimum of 5 years of progressive related experience at a management level or an equivalent combination of education and relevant experience
Benefits
  • Employees are eligible to participate in the benefits offered throughout their availability, including the following: Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, Flexible Spending Accounts
  • Seven (7) paid holidays and four (4) paid floating holidays, depending on your hire date
  • Paid Time Off (PTO), accrued biweekly
  • 401k with employer match
  • Twelve (12) hours of Paid Volunteer Time Off (PVTO) each year
  • Tuition reimbursement and other employee programs
  • Flexible schedules offered at some of our labs
  • Monthly Lab Bonus plans (Based on position)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
management skillscoachingdeveloping operational processesproject managementtechnical communicationP&L managementtest laboratory experienceengineering servicescustomer serviceregulatory compliance
Soft skills
leadershipteamworkcommunicationmotivationguidanceintegrityethicsperformance improvementstaff developmentproblem-solving