Director of Client Delivery – Growth & Marketing Practice

EisnerAmper

Director of Client Delivery overseeing project management for Growth & Marketing Practice at advisory firm. Leading delivery function, ensuring excellence in client engagements with operational oversight.

Posted 7/9/2026full-timeBaton Rouge • Louisiana • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading project delivery and client services within a marketing agency environment, with a strong focus on operational efficiency, scalable processes, and cross-functional team collaboration. Proficient in utilizing AI-enabled tools and methodologies to enhance project management and client satisfaction.

Highest-signal resume keywords

Project Delivery LeadershipCross-Functional Team CoordinationOperational Efficiency DesignAI-Enabled Project ManagementClient Services Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementWebsite DevelopmentDigital MarketingBrandingCRMResource PlanningQuality AssuranceRisk ManagementForecastingCapacity Planning

Soft Skills

InfluencingCollaborationProactive CommunicationAccountabilityProblem Solving

Tools & Technologies

AsanaMonday.comClickUpWrikeSmartsheetPower AutomatePower BIGoogle AnalyticsHubSpotWordPress

Certifications & Qualifications

PMP CertificationScrum Master CertificationAgile Certification

Industry Keywords

Marketing AgencyDigital AgencyConsulting FirmProfessional ServicesClient Satisfaction

Tech Stack

Tools & technologies

PMPWordPress

About the role

Key responsibilities & impact

Lead the delivery function across website development, digital marketing, branding, CRM, and strategic marketing engagements.
Oversee a portfolio of projects to ensure work is delivered on time, on budget, within scope, and aligned with client objectives.
Serve as the senior escalation point for delivery, proactively identifying risks, resolving issues, and maintaining momentum across engagements.
Provide executive oversight on complex, high-value, or high-visibility projects.
Translate contracts, scopes of work, retainers, campaign plans, website needs, and recurring deliverables into organized internal project plans, timelines, task lists, and workflows.
Partner closely with Account Management to ensure client expectations, project priorities, and delivery plans remain aligned throughout the lifecycle of every engagement.
Drive accountability across cross-functional teams for project health, communication, quality, and execution.
Directly manage and develop the Senior Project Manager and Project Coordinator.
Audit and continuously improve delivery processes to create a more scalable, efficient, and predictable client experience.
Design and implement standardized methodologies for project planning, resource management, status reporting, documentation, quality assurance, and risk management.
Improve forecasting, capacity planning, workload balancing, and resource utilization across the practice.
Work closely with the Director of MarTech to lead the department’s adoption of AI-enabled project management and operational workflows using tools such as Copilot Enterprise, ChatGPT, Claude, and other approved AI platforms.
Serve as a senior client-facing leader on strategic engagements, bringing confidence, professionalism, and operational expertise to key meetings and conversations.
Monitor portfolio health through key delivery metrics including project profitability, utilization, resource capacity, timeline adherence, and client satisfaction.
Create a culture of accountability, proactive communication, continuous improvement, and exceptional client service.

Requirements

What you’ll need

Bachelor’s degree
10+ years of experience leading project delivery, client services, or operations within a marketing agency, digital agency, consulting firm, or similar professional services environment.
Prior supervisory experience
Prior experience evaluating and implementing project management platforms such as Asana, Monday.com, ClickUp, Wrike, Smartsheet, or similar solutions.
Demonstrated success managing complex website builds alongside integrated marketing, branding, and digital marketing engagements.
Experience leading project managers and coordinating cross-functional teams in a fast-paced client services environment.
Strong operational mindset with experience designing scalable delivery processes and improving organizational efficiency.
Ability to influence and collaborate across departments without relying solely on direct reporting relationships.
Proven ability to balance client satisfaction, quality, profitability, resource planning, and execution across multiple concurrent engagements.
Passion for technology, AI, and operational innovation, with a curiosity to continuously improve how work gets done.
Experience with Power Automate, Power BI, Microsoft Lists, Copilot Enterprise, ChatGPT, Claude, or other AI/automation tools.
PMP certification or formal project management training is a strong plus but not required.
Scrum Master, Agile, or related certification is a plus.
Experience working in a professional services or agency environment.
Familiarity with tools such as Google Analytics, Google Ads, Meta Ads, LinkedIn Ads, SEMrush, HubSpot, WordPress, Wix, Squarespace, or similar platforms.

Benefits

Comp & perks

You will get to be part of one of the largest and fastest growing accounting and advisory firms in the industry
You will have the flexibility to manage your days in support of our commitment to work/life balance
You will join a culture that has received multiple top “Places to Work” awards
We believe that great work is accomplished when cultures, ideas and experiences come together to create new solutions
We understand that embracing our differences is what unites us as a team and strengthens our foundation
Showing up authentically is how we, both as professionals and a Firm, find inspiration to do our best work