Manager – Cloud Accounting, Client Success

EisnerAmper

Manager – Cloud Accounting Client Success at EisnerAmper ensuring client satisfaction and managing accounting software responsibilities. Developing relationships and managing team oversight to foster successful client partnerships.

Posted 5/22/2026full-timeBaton Rouge • Louisiana, Texas • 🇺🇸 United StatesSeniorLeadWebsite

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Hard Skills

accountingcloud-based accounting systemsSage IntacctQuickBooks OnlineOracle NetSuiteMicrosoft Dynamicsfinancial management softwareprocure to payorder to cashrecord to report

Soft Skills

client relationship managementprofessionalismconfidentialitycommunicationteam leadershipfeedback captureresource managementclient satisfactionoversightautomation recommendations

Tools & Technologies

Sage Intacctcloud financial management solution

Certifications & Qualifications

Bachelor's degree in AccountingBachelor's degree in Business

Industry Keywords

accounting system supportaccounting system implementationclient lifecyclemanual accounting processessoftware add-onrenewal efforts

Tech Stack

Tools & technologies

CloudOracle

About the role

Key responsibilities & impact

Ensures client satisfaction through all stages of the client lifecycle as well as promoting add-on products and services.
Develop a comprehensive understanding of Sage Intacct’s cloud financial management solution and keeps abreast of upcoming product releases
Conducts periodic meetings with clients to understand and capture feedback and additional opportunities.
Provides oversight of team leaders and teams in identifying resource needs and completing individual responsibilities within the client lifecycle.
Assesses manual accounting processes to make automation recommendations to clients and team.
Prepares work papers, coordinates client approvals, and submits orders with Sage Intacct reflecting results of software add-on and renewal efforts.
Ensures documents maintained from client agreements are complete, current, and stored appropriately.

Requirements

What you’ll need

7-10 years of experience in accounting roles, accounting system support, and/or accounting system implementation
7+ years of experience with cloud-based accounting systems such as Sage Intacct, QuickBooks Online, Oracle NetSuite, or Microsoft Dynamics
3 years of experience in managing client relationships
Bachelor's degree in Accounting, Business, or a related field is preferred.
Capacity to perform at an intermediate or advanced level with respect to Sage Intacct or similar financial management software applications
Familiar with specific accounting financial management processes, including procure to pay, order to cash, and record to report.
High degree of professionalism including the ability to maintain high levels of confidentiality and handle highly sensitive information.

Benefits

Comp & perks

flexibility to manage your days in support of our commitment to work/life balance
culture that has received multiple top "Places to Work" awards
professional development initiatives