Linux Support Engineer

Eidosmedia

Linux Support Engineer providing technical assistance and troubleshooting in a hybrid environment at Eidosmedia. Collaborating with support teams to resolve customer issues globally.

Posted 7/8/2026full-timeMilan • 🇮🇹 ItalyMid-LevelSenior💰 €28,000 - €33,000 per yearWebsite

Tech Stack

Tools & technologies

ApacheLinuxNGINXPythonUnix

About the role

Key responsibilities & impact

You will be serving as the first point of contact for customers seeking technical assistance over the phone or email, providing first level contact and conveying resolutions to their issues.
You will be also responsible for performing remote troubleshooting through diagnostic techniques and investigating user problems (systems, hardware or software) identifying their source, determining possible solutions in cooperation with support teams and advising user on appropriate action.

Requirements

What you’ll need

Computer Engineering, Computer Science degree or IT High School diploma.
Good knowledge of Linux Server.
Good knowledge of Web and Application Server (Tomcat, Nginx, Apache).
Basic knowledge of framework HA (Veritas/Monit/RHCS).
Ability to troubleshoot and diagnose problems and to analyze log.
Good knowledge of scripting (Bash or Python on a UNIX or Linux platform).
Good English skills.
Teamwork and excellent communication skills.

Benefits

Comp & perks

Continuous Learning: We encourage and support continuing education, offer training to enhance job and management related skills and provide a working environment where learning and development takes place to help all employees in their job paths.
Work-Life Balance: At Eidosmedia we have a long history of success with the hybrid work model that existed in our company from before the global pandemic. We consider personal and family situations of our employees and though your presence in our offices will be required some of the time, it is extremely flexible.
International context: We are a global reality, and you will deal with people all over the world with subsidiaries in France, Germany, the USA, UK, Australia and a growing tech-center in Portugal.
Enthusiasm: We love what we do, and we love doing it well. Our enthusiasm drives us to take pride and pleasure in the routine delivery of excellence.
People-Centric Culture: Our people are our most valuable resource. We aim to create an environment where everyone can reach their full potential.

ATS Keywords

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Hard Skills & Tools

Linux ServerWeb ServerApplication ServerTomcatNginxApacheTroubleshootingDiagnostic TechniquesScriptingLog Analysis

Soft Skills

TeamworkCommunication Skills