Seasonal Corporate Trainer, QuickBooks Live
Education at Work
full-time
Posted on:
Location Type: Office
Location: Orem • Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 - $55,000 per year
Job Level
JuniorMid-Level
About the role
- Deliver comprehensive new hire onboarding programs, upskilling trainings, and ongoing professional development for new and existing student employees.
- Collaborate with the training team to create strategies, roadmaps, and solutions based on industry best practices, user feedback, and data analytics.
- Utilize engaging instructional techniques and formats, such as role playing, peer to peer interaction, group discussion, shadowing, e-learning, and lecture.
- Analyze student employees’ product knowledge, problem-solving abilities, communication, and navigation skills and record the findings.
- Monitor and evaluate calls during on-the-job training to ensure proper call handling and compliance with workflows and tools; schedule coaching sessions for improvement and development purposes.
- Utilize quality alerts, trend data, compliance issues and audit results to update training materials and reduce knowledge gaps.
- Attend or conduct collaborative meetings with the internal team and client to ensure consistency and accuracy of the training curriculum.
- Accurately report daily activities, track, and maintain key metrics, assessments, attendance, and coaching records; submit operation handover report and process changes to stakeholders.
- Ensure alignment with key performance indicators, support collaboration across internal departments, and promote best practices within client programs.
- Contribute to a culture of continuous improvement using actionable data, process compliance, and innovative training solutions.
Requirements
- 4-year degree in a business-related field preferred.
- 3+ years bookkeeping/accounting experience.
- A minimum of 2 years training experience or equivalent combination of education and experience.
- This position requires QuickBooks Online knowledge, a minimum of 1 year of experience working within QuickBooks Online.
- QuickBooks Online ProAdvisor Certification required; CPA and/or CPB preferred. Certification required prior to starting work on Intuit’s accounts.
- A minimum of 1-2 years of previous customer service and contact/call center experience preferred.
- Strong attention to details, critical thinking, ability to manage multiple tasks; excellent written and verbal communication skills.
- Knowledge of existing and emerging training methods/tools; curriculum writing skills.
- Experience in data analysis and leading continuous improvement efforts.
- High degree of customer service skills including the ability to perform de-escalation techniques to resolve customer issues.
- Ability to build rapport and effective working relationships with peers, clients, and all levels of management.
- Flexibility to adapt to changing priorities and a fast-paced on-site working environment.
- Proficient with technology; solid knowledge of computer operations and software.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
bookkeepingaccountingtraining experiencedata analysiscurriculum writingproblem-solvingcommunication skillscall handlingcompliancecustomer service
Soft skills
attention to detailcritical thinkingmulti-taskingwritten communicationverbal communicationrapport buildingflexibilityadaptabilitycollaborationcontinuous improvement
Certifications
QuickBooks Online ProAdvisor CertificationCPACPB