Customer Service Representative

Edfinancial Careers

Customer Service Representative for Edamerica assisting with student inquiries about financial aid and services. Handling inbound and outbound calls with a focus on customer satisfaction.

Posted 6/9/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $16 per hourWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

basic computer proficiency

Soft Skills

strong communication skillslistening skillsprofessional attitudepositive attitudeorganizational skillscustomer service skillsdependabilityflexibility

Tools & Technologies

company systemsknowledge basesscripts

Certifications & Qualifications

High School DiplomaHigher Education Degree

Industry Keywords

call qualityproductivityattendance

About the role

Key responsibilities & impact

Handle inbound and outbound calls with professionalism and attention to detail.
Meet or exceed performance expectations for call quality, productivity, and attendance.
Use company systems, knowledge bases, and scripts to provide accurate information and resolve concerns.
Represent Edamerica and our client institutions positively and professionally at all times.

Requirements

What you’ll need

Strong communication and listening skills.
A professional, positive attitude.
Ability to stay organized and meet daily goals.
Basic computer proficiency.
Open availability during business hours.
Exceptional customer service skills.
High School Diploma (Higher Education Degree preferred).
Schedule dependability and flexibility.
Must pass background check and drug screening.

Benefits

Comp & perks

Medical, Dental, Vision, Pet, Life and Disability Insurance
Teledoc and Employee Assistance Program (EAP)
11 paid holidays
Paid vacation
Sick leave
Mental health day after 6 months
Paid training
Educational Assistance
Leadership Development Program